At Falaq Food, we want you to be satisfied with every order. If you receive a wrong, damaged, leaking, or mismatched product, please contact us as soon as possible after receiving your order. After verification, we will provide replacement, exchange, or refund support as appropriate.
To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging. For food safety reasons, opened, used, or unsealed products are generally not eligible for return unless the product was already defective or damaged at the time of delivery.
If possible, please record an unboxing video when opening your package. In case of a wrong or damaged product, photos or videos can help us complete the verification process more quickly.
If you request a return or exchange due to a change of personal preference, the applicable delivery or courier charges may need to be paid by the customer. However, if we send the wrong or damaged product due to an error on our part, we will arrange the necessary solution.
For any assistance regarding returns or exchanges, please contact us through our Contact Us page.
